ozw365 Privacy Policy
The security of your personal information is our top priority. This policy describes how we collect, use, and keep your information secure.
SSL EncryptionAll your information is protected through an encrypted connection.
Data ControlYou have the right to view and delete your information.
No Third-Party SalesYour information is never sold.
24/7 SupportLive chat with us for any privacy-related questions.
1 Introduction
ozw365 ("we", "our", "platform") is an online betting and casino platform in Bangladesh operated through ozw365.cam. This privacy policy ("policy") sets out our commitment to protecting your personal information and provides a detailed description of what information we collect, how we store it, and for what purposes we use it.
When you visit the ozw365 website, create an account, make a deposit, or use any of our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any term, please contact us before using our services or refrain from using them.
We believe transparency is the best policy. This document has therefore been written in plain, clear English so you can stay fully informed about your rights.
2 Information We Collect
We collect only the information necessary to provide our services, ensure security, and meet legal obligations.
2.1 Information Provided Directly by You
During account registration and identity verification, you provide the following information:
- Full name and date of birth (for age verification — our platform is for users aged 21 and above only)
- Valid email address
- Mobile number
- Password (stored in encrypted form, never in plain text)
- Preferred currency (Bangladeshi Taka / BDT)
- Identity verification documents (national identity card or passport)
2.2 Financial Information
To process deposits and withdrawals, we handle the following financial information:
- bKash, Nagad, Rocket, or Upay mobile banking number
- Transaction history (amount, time, method)
- Deposit and withdrawal records
No complete bank card numbers or full financial account details are stored on our servers. Mobile banking transactions are processed directly through the relevant payment gateway.
2.3 Automatically Collected Information
When you visit our website, certain technical information is collected automatically:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device type (mobile, tablet, desktop)
- Pages visited and session duration
- Referral source (which site you came from)
- Cookies and session data
2.4 Gaming History
Records of your gaming activity on our platform are kept, including bet amounts, win/loss history, session times, and preferred game categories. This information is used to run our responsible gaming program and for financial auditing.
3 How Your Information Is Used
ozw365 uses your information only for the following legitimate purposes:
3.1 Service Delivery and Operations
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Delivering gaming services and VIP benefits
- Providing 24/7 customer support in Bengali
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Running anti-money laundering (AML) and fraud prevention processes
- Monitoring suspicious transactions
- Protecting the security and integrity of the platform
3.3 Legal Compliance
We are required to retain certain information under applicable laws and regulations. This includes transaction records, identity verification documents, and reports to regulatory authorities.
3.4 Service Improvement
- Personalizing your experience
- Improving platform performance and usability
- Informing you about relevant bonuses and offers (with your consent)
- Responsible gaming monitoring and support
4 Cookies and Tracking Technology
ozw365 uses cookies and similar tracking technologies that help improve your experience. Cookies are small data files stored on your browser or device.
4.1 Types of Cookies
- Essential cookies: To maintain the basic functionality of the platform, such as login sessions and security tokens.
- Functional cookies: To remember your preferences such as language settings and display options.
- Analytics cookies: To analyze site usage and understand which sections are most popular.
4.2 Cookie Controls
You can control or refuse cookies by changing your browser settings. However, disabling essential cookies may prevent some core platform features from working properly. Cookie management options are available from the settings menu of each browser.
5 Data Sharing and Third Parties
ozw365 never sells your personal information to third parties. However, information may be shared with data processing partners in limited circumstances.
5.1 Service Provider Partners
We may share necessary information with the following categories of service providers:
- Payment processors (bKash, Nagad, Rocket, Upay gateways) — solely to complete transactions
- Identity verification services — to complete the KYC (Know Your Customer) process
- Cybersecurity services — for fraud detection and prevention
- Technology infrastructure services — for server hosting and data storage
All such partners operate under strict data protection agreements and may use information only for specified purposes.
5.2 Legal Requirements
We may be required to disclose information to authorities in the following circumstances:
- Upon receipt of a court order or legal notice
- At the request of a regulatory authority involved in a financial crime investigation
- For mandatory reporting under anti-money laundering (AML) laws
5.3 Your Information Is Never Sold to Third Parties
Your information is never transferred to third parties for advertising, data brokers, or any other commercial purpose. Your data is our responsibility — not a product for sale.
6 Data Security Measures
We have put industry-standard technical and administrative measures in place to keep your information secure.
6.1 Technical Safeguards
- SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
- Password Hashing: Passwords are never stored in plain text — strong hashing algorithms are used.
- Firewall and DDoS Protection: Our servers are protected by multiple layers of security infrastructure.
- Two-Factor Authentication (2FA): An additional verification process to enhance account security.
- Secure Database: Personal and financial information is stored in an encrypted database.
6.2 Administrative Safeguards
- Regular data protection training for staff
- Staff hired under confidentiality agreements
- Data access restricted on a need-to-know basis
- Regular security audits and vulnerability assessments
6.3 Response to a Data Breach
If a data security breach occurs that could pose a risk to your rights and freedoms, we will notify you and the relevant authorities as soon as possible.
7 Data Retention
We retain your information only for as long as necessary or as required by legal obligations.
- Active account data: For the entire period your account remains active.
- Financial transaction records: For the period specified under financial regulations (typically 5-7 years).
- Identity verification documents: Retained to meet legal requirements even after account closure.
- Customer support communications: For a reasonable period to improve service quality.
- Marketing preferences: Until you withdraw your consent.
Once the defined retention period ends, we securely delete or anonymize your information.
8 Your Rights
You have the following rights over your personal information. Contact our support team to exercise these rights.
8.1 Right to Access
You may request a detailed copy of the information we hold about you. We will fulfill this request within a reasonable time.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. General information can usually be updated directly from your account settings.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Object to Processing
You may object to the use of your information for marketing purposes and opt out of marketing communications at any time. However, the ability to object to processing required for service operations is limited.
8.5 Right to Data Portability
You may request the information we have processed about you in a structured, commonly used format.
To exercise any of the above rights, write to us at: [email protected] or contact our 24/7 live chat support.
9 Protection of Minors
ozw365 provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors.
Age verification during registration is mandatory. If we become aware that information from a minor has been collected, that account will be immediately closed and the relevant information will be deleted.
If a parent or legal guardian believes their child has created an account, please contact us immediately at [email protected].
10 Policy Changes & Updates
We may update this privacy policy from time to time. In the case of significant changes, we will notify you in the following ways:
- A notice will be sent to your registered email address
- A clear notification will be displayed at the top of the website
- The date of each policy change will be noted at the top of this page
If you continue to use the platform after a revised policy is published, you will be considered to have agreed to the updated policy. If you do not agree with the changes, you may close your account.
11 Contact Us
Contact us for any questions, concerns, or requests related to the privacy policy. Our support team is always ready to help.
24/7 direct support in Bengali
The best option for immediate resolution
Your privacy is very important to us. We promise that any concern you have will be given the highest priority and resolved as quickly as possible. With ozw365, your information is always safe.